Refund & Cancellation Policy

1. Cancelling a subscription

The organization owner can cancel any time from Billing → Plans → Cancel at period end. You keep your plan until the end of the period you've paid for, then move to the Free plan. Nothing is deleted: your links keep redirecting and your data stays available.

2. Refunds on plan payments

• Full refund within 7 days of a plan payment (a new subscription or a renewal), as long as none of the credits granted by that payment have been used. Request it from Billing → Invoices → Refund, or by email.
• A refund ends the subscription immediately and moves the organization to the Free plan.
• After 7 days, or once that payment's credits have been used, plan payments are not refundable. Cancelling stops future renewals.

3. Credit top-ups

Top-up credits are added to your account instantly and last 12 months. Because they can be used straight away, top-ups are not refundable, except where a payment was taken in error (for example a duplicate charge), which we always refund in full.

4. Upgrades and downgrades

• Upgrades apply immediately. You pay only the difference for the rest of the current period.
• Downgrades and switches between monthly and yearly apply at the end of the current period, with no partial refund.

5. Failed payments

If a renewal can't be charged, it is retried over the following days and we email the owner. If it still fails, the organization moves to the Free plan. You can subscribe again at any time; no data is lost.

6. How refunds are paid

Approved refunds go back to the original payment method through Razorpay. They usually arrive within 5–7 working days, depending on your bank.

7. Questions

Email help@ivrs.app with your organization name and invoice number. See also our Terms of Service.